TERMS | No Grey

Terms of Use

This document also contains our shipping and cancellation policy (scroll to the bottom).

This document provides the terms of use (“Terms of Use”) which governs your access to our Platform located at nogrey.legal, and www.willandtrust.in or such other Platform where we make available to you our Application(s) and other features and technologies (“Platform”). These Terms of Use constitute a binding agreement between you and The Public Policy Advocates or No Grey Private Limited, a company incorporated under the Companies Act, 2013 (together hereinafter referred to as “we”, “us”, “No Grey” and “our”). No Grey is a technology first company which has developed an intermediary Platform which provides simple operating systems to lawyers and their customers. The Public Policy Advocates is an associated entity of No Grey Private Limited.

These Terms of Use constitute a binding agreement between you and No Grey. By accessing, using and/or registering on our Platform, you understand and agree to be bound by these Terms of Use and the privacy policy as provided for on the Platform, which addresses how we handle and protect your Personal Information and Sensitive Personal Data (“Privacy Policy”) and related documents and any modifications or amendments made thereto by No Grey from time to time, at its sole discretion. The Terms of Use and Privacy Policy shall collectively be referred to as the “Terms”. If you do not agree to the Terms you are not authorized to use the Platform and/or the Application(s).

By accessing, browsing and/or using the Platform and/or our Application(s), you shall be deemed to have provided your unequivocal acceptance of the Terms. You expressly acknowledge and agree to be bound by the Terms, regardless of whether or not you have registered yourself on the Platform.

BY ACCESSING OR USING THE PLATFORM, AND/OR OUR APPLICATION(S), YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS; (B) REPRESENT THAT YOU ARE AT LEAST 18 YEARS OF AGE; AND (C) ACCEPT THESE TERMS AND AGREE THAT YOU ARE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE PLATFORM AND/OR OUR APPLICATION(S).

Definitions:

“Applicable Law” (*applicable laws) includes but is not limited to all statutes enacted by the central and state legislature, ordinances, rules, regulations, guidelines, policies, byelaws, notifications, directions, directives, orders, governmental restrictions, governmental approvals of the Republic of India.

“Application(s)” means and refers to the Will It Application (defined below), Trust It Application (defined below), List of Assets Tool (defined below) and any other html-based / internet-based computer programs, smart phone, tablet or personal computer applications and all other software programs made available to the Users by No Grey.

“Content” means all information that is created, uploaded, posted and/or stored on the Platform including all text, material, graphics, documents, images, software, that may be in audio, video, graphic, recorded information or other format designed and includes content curated to provide answers to frequently asked questions and made available on the Platform and/or through the Application(s).

“Consultation Fees” has been defined in Clause 3.2.

“Intellectual Property or IP” includes ideas, concepts, creations, discoveries, inventions, improvements, know how, trade or business secrets; trademarks, service marks, designs, utility models, tools, devices, models, methods, procedures, processes, systems, principles, synthesis protocol, algorithms, works of authorship, flowcharts, drawings, books, papers, models, sketches, formulas, proprietary techniques, research projects, copyright, designs, and other confidential and proprietary information, databases, data, documents, instruction manuals, records, memoranda, notes, user guides, in either printed or machine-readable form, whether or not copyrightable or patentable or protectable under any other intellectual property law, or any written or verbal instructions or comments.

“Intellectual Property Rights” or “IP Rights” include any and all now known or hereafter existing: (i) rights associated with works of authorship worldwide, including exclusive exploitation rights, copyrights, moral rights, derivative works and adaptations from the source code and mask works; (ii) trademark, trade name and company name rights; (iii) trade secret rights; (iv) patents, designs, algorithms, and other industrial property rights and additions thereto; (v) other Intellectual Property and proprietary rights of every kind and nature, throughout the universe, whether arising by operation of law, by contract or license, or otherwise; and (vi) all registrations, applications, renewals, extensions, combinations, divisions, or reissues of the foregoing.

“List of Assets Tool” has been defined in Clause 2.3.

“No Grey Account” means the account created by the User by registering on the Platform to avail the Application(s).

“No Grey Certified Lawyer” means a lawyer who is trained, certified and/or retained by No Grey to provide services to the User on the Platform.

“No Grey Materials” has been defined in Clause 6.

“Party” refers individually to you and No Grey.

"Parties" refers to both you and No Grey jointly.

“Personal Information” means any information that relates to a natural person, which is capable of identifying a person either directly or indirectly, in combination with other information available or likely to be available. Such Personal Information includes both directly identifiable information such as your name, address, identification number, phone number and includes any other information by which you may be personally identified and includes indirectly identifiable information such as IP addresses, cookies and third party’s cookies.

“Sensitive Personal Data" with respect to a person means such Personal Information which consists of information relating to:

i. password;

ii. financial information such as bank account or credit card or debit card or other payment instrument details;

iii. physical, physiological and mental health condition;

iv. sexual orientation.

v. medical records and history;

vi. biometric information;

vii. any detail relating to the above clauses as provided to us for providing our Application(s) and services; and

viii. any of the information received under above clauses by us for processing, stored or processed under lawful contract or otherwise.

“Services” shall mean notarization and registration services, execution services, trusteeship services, observer services and any other additional services made available on our Platform and provided by No Grey to the User upon the User’s request.

“Subscription Fees” shall have the meaning ascribed to it in Clause 3.1 of these Terms of Use.

“Trust It Application” has been defined in Clause 2.2.

“User” capitalized or otherwise, means any person who accesses the Platform and/or avails the Application(s), whether such person is acting personally or on behalf of any other person or entity.

“Will It Application” has been defined in Clause 2.1.

“You” capitalised or otherwise, means the User. “Your” capitalised or otherwise, has a corresponding meaning.

1. No Grey Account Registration

1.1 In order to access the Platform and/or use the Application(s), you are required to create a No Grey Account by signing up on the Platform. We offer different subscription plans for each of our Application(s) on our Platform.

1.2 You understand and agree that you will be responsible for creating a password for your No Grey Account and will be responsible and liable for all activities conducted under your No Grey Account at all times.

1.3 Upon payment of the Subscription Fees and creation of your No Grey Account, you will have access to the features of the Application(s) availed by you on the dashboard depending upon the subscription plan chosen by you.

1.4 Your No Grey Account and associated profile page will be generated for your use of the Application(s) based on the information you provide to us. You agree to provide accurate, current and complete information during the registration process, while filling out any forms on the Platform and while consulting with a No Grey Certified Lawyer and you agree to update such information associated with your No Grey Account from time to time.

1.5 Once you successfully register with us, you will have access to your No Grey Account for a period of one (1) year from the date of creation of your No Grey Account. Post expiry of one (1) year, if you would like us to host your No Grey Account for a longer period of time, you will need to subscribe again by making payment of the Subscription Fee. If you fail to pay the Subscription Fees, your No Grey Account will be deactivated and your documents and data will be deleted.

1.6 You agree to immediately notify us of any suspected unauthorized use of your No Grey Account. We cannot be held liable for any loss or damage arising from activities conducted under your No Grey Account including any unauthorized use of your No Grey Account.

2 Description of our Application(s)

2.1 The description of our Will It Application has been given in Annexure I.

2.2 The description of our Trust It Application has been given in Annexure II.

2.3 The description of our List of Assets tool has been given in Annexure III.

The detailed descriptions including the subscription plans for each of our Application(s) shall be displayed on our Platform as well.

2.4 We reserve the right to:

(i) introduce new Application(s) and/or subscription plans;

(ii) modify any of the Application(s) and/or subscription plans; and

(iii) discontinue any of the Application(s) and/or subscription plans.

You will be given prior notice (through email or through notification to your No Grey Account on the dashboard) with respect to any changes to or discontinuance of the Application(s) and/or subscription plans availed by you. Your continued usage of the Application(s) shall be deemed to be your acceptance of such changes.

3. Fees

3.1 The subscription plans and corresponding fees for each of our Application(s) are as displayed on the Platform and are exclusive of applicable taxes. You are required to select a subscription plan on our Platform and pay the Subscription Fee prior to creation of your No Grey Account (“Subscription Fees”). Please note that the Subscription Fees may vary depending upon the subscription plan chosen by you, as displayed on our Platform.

3.2 Should you wish to consult with a No Grey Certified Lawyer, you will be required to pay a consultation fee, in advance, at the time booking an appointment on our Platform (“Consultation Fees”). In the event you opt to avail any other additional Services and/or features for any of the Application(s), as may be made available to you from time to time, you will be required to pay additional charges. We will notify you of the additional charges at the time you choose to avail such Services/features on our Platform.

3.3 You understand that your Personal Information and Sensitive Personal Data, to the extent consisting of details relating to the manner and mode of payment of the Subscription Fees for the use of our Application(s) (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of Subscription Fees: (a) goes through the safe and secure transaction process provided by our payment gateway partners; (b) goes through the Visa or Mastercard pages, as the case may be, based on your payment method/(s) in order to prevent any misuse of your payment details; and (c) that such payment details are not shared with us. It is clarified that we do not capture or store your credit/debit card information.

3.4 We reserve the right to amend the Subscription Fees, Consultation Fees and any other charges with respect to our Application(s) and Services on our Platform at any time and at our sole discretion. These changes will be updated on our Platform and you will be given prior notice with respect to such amendments and your continued usage of the Application(s) and Services shall be deemed to be your acceptance of the changes.

3.5 The Subscription Fees, Consultation Fees and any other charges paid by you will be non-refundable and non-cancellable irrespective of whether or not you access and/or use the Application(s).

4. Intellectual Property Rights and Ownership

4.1 You acknowledge and agree that No Grey owns and reserves the right, title and interest in the Platform, Application(s), No Grey Materials (defined below) and Content at all times throughout the world.

4.2 You will not directly or indirectly copy or reproduce all or any part of the Platform and/or No Grey Materials and/or the Application(s) and/or the Content, whether electronically, mechanically or otherwise, in any form including, but not limited to, the copying of presentation, style or organization. You will not resell, reproduce, publish, re-transmit, distribute, commercially exploit or create derivative works of the Platform, No Grey Materials, Content and/or the Application(s) thereof. You acknowledge and agree that you will not modify, reproduce, distribute, create any derivative works of, make use of, publicly display or in any way exploit, any of the Application(s), Content, software, trademarks, logos, materials or other Intellectual Property or proprietary information accessible through the Platform and/or through the Application(s), in whole or in part, without the prior written consent of No Grey. You have no express or implied rights to use, in any manner whatsoever, the Content, software, trademarks, logos, and/or materials made available on the Platform or made accessible through our Application(s).

4.3 You understand and agree that No Grey only grants you a revocable, non-exclusive, non-transferable, limited permission to use the Platform and the Application(s) for the duration of the Term (defined below), subject to these Terms of Use.

4.4 You understand and agree that No Grey shall not be restricted from: a) collecting, storing, analysing and using the data related to your use of the Platform, Application(s) and your No Grey Account and b) analysing your data including your Personal Information and Sensitive Personal Data on a Pseudonymised Basis (defined below) for the purposes of improving the User experience, enhancing the capabilities of the Platform, Application(s) and Services rendered on the Platform, tracking your usage of the Platform and Application(s), tracking Platform performance and for the development of the Platform and Application(s).

For the purposes of this clause, the term Pseudonymised Basis means the processing of your Personal Information and Sensitive Personal Data in a manner that it can no longer be attributed to or associated with a specific person without the use of additional information.

4.5 If any person including any competitor of No Grey infringes the Intellectual Property Rights of No Grey then we shall take strict action including any legal course available under law to us against such a person.

5. Disclaimers

We disclaim all representations or warranties or conditions of interrupted or error free access to or use of the Platform and/or the Application(s).

6. No Resale of Documents

The User will have access to our proprietary guidelines, forms, FAQ’s, legal documents and other materials developed by or offered by No Grey through its Platform and the Application(s) (“No Grey Materials”). The User agrees that the No Grey Materials will only be used by the User for the User’s personal use for the duration of the User’s subscription plan on the Platform and the User is prohibited from selling or redistributing the No Grey Materials to any person without the express prior written consent of No Grey. It is clarified that No Grey owns the Intellectual Property in the No Grey Materials at all times for all purposes throughout the world.

7. Third Party Service Providers

7.1 You understand and agree that when you use the Platform, there may be certain links which may direct you to another Platform (hereinafter referred to as the “Third Party Platform”). The manner in which your information is collected and/or used by such Third Party Platform is governed by the terms of use and privacy policy of the respective Third Party Platform. We urge you to acquaint yourself with the policies of every such Third Party Platform.

7.2 Please be aware that we are not responsible for the privacy practices or content of the Third Party Platform. You acknowledge and agree that No Grey shall not be held responsible or liable for: (i) the accuracy, completeness or usefulness of such Third Party Platform; or (ii) the content, products, or Services on or made available from such Third Party Platforms. No Grey is not liable for the actions, omissions and/or policies of Third-Party service providers.

8. Representation and Warranties of the User

8.1 You shall not, directly or indirectly attempt to gain unauthorized access to the Platform, Application(s), No Grey Materials, and/or other No Grey account(s), computer systems and/or networks connected to the Platform through hacking, phishing, password mining and/or any other means (whether now known or hereafter developed or invented) or obtain any material or information through any means not intentionally made available to User.

8.2 You understand and undertake that you shall be solely responsible for the Personal Information and Sensitive Personal Data and undertake to not upload, transmit host, display, modify, publish, transmit, update or share any information that:

belongs to another person and to which the User does not have any right;
is defamatory, obscene, pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
is harmful to children;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
impersonates another person;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

8.3 The User understands and agrees that No Grey reserves the right to remove and/or edit any such information covered in Clause 8.2 and/or delete your No Grey Account at any time at its sole discretion.

8.4 You agree to indemnify and keep harmless No Grey and its affiliates from and against any and all claims allegations, actions, proceedings, demands, and/or costs brought against No Grey or its affiliates by any third parties, arising out of or in connection with a breach of these Terms of Use by you.

9. Confidentiality

During the course of your use of our Platform and/or the Application(s), you may receive certain information relating to No Grey or our Application(s), that is not known to the general public (hereinafter referred to as "Confidential Information"). You agree that: (i) all Confidential Information will remain No Grey’s exclusive property at all times; (ii) you shall keep the Confidential Information strictly confidential and will not, without our prior written consent, disclose any Confidential Information to a third-party in any manner whatsoever; (iii) you shall not use the Confidential Information in any manner (whether for yourself, or any other person or entity, or otherwise) other than solely for using the Application(s) and the Platform; (iv) no rights whether expressed or implied is granted to you in the Confidential Information, other than to use the Confidential Information in a manner and to the extent authorized under these Terms; and (v) you shall use the same degree of care in protecting the Confidential Information of No Grey as you would to protect your own Confidential Information from unauthorized use, disclosure or dissemination, but in no event less than reasonable care.

10. Survival

Notwithstanding anything else contained in these Terms, you agree that Clauses 4 (Intellectual Property Rights and Ownership), 5 (Disclaimers), 6 (No Resale of Documents), 8 (Representations and warranties of the User), 9 (Confidentiality), 12 (Dispute Resolution, Governing Law and Jurisdiction), 13 (Amendment to the Terms), 14 (Assignability), 15 (Severability), 16 (Notices), 17 (Waiver), 19 (Relationship of Parties) and 20 (Data Protection and Privacy) will survive and remain in effect even after the Terms are terminated.

11. Term and Termination

11.1 These Terms shall be effective from the time you access or use the Platform, and/or the Application(s) until terminated in accordance with these Terms.

11.2 You may terminate the No Grey Account at any time by sending us an email to admin@nogrey.legal.

11.3 No Grey may immediately, without notice to you, at its sole discretion, suspend, deactivate or cancel your No Grey Account and/or your access to the Platform and/or the Application(s) if: (i) you have breached the Terms; (ii) you have provided any inaccurate, fraudulent, outdated or incomplete information during the No Grey Account registration, or thereafter; (iii) you have used the Platform and/or Application(s) in a manner that violates applicable laws, regulations or third party rights, or your use threatens the security of the Platform, Applications(s) and/or other Users on the Platform; (iv) you fail to pay the Subscription Fees.

12. Dispute Resolution, Governing Law and Jurisdiction

Any complaint or dispute can be raised in writing to our team at admin@nogrey.legal. These Terms shall be governed by and construed in accordance with the laws of India and the courts of Goa shall have exclusive jurisdiction over any disputes arising between the Parties.

13. Amendment to the Terms

We reserve the right to revise, modify, or update the Terms from time to time and the most current version will be posted on our Platform. If a revision, in our sole discretion, is material, we will notify you by e-mail or through any other means of communication. Other revisions may be updated only on the Platform and you are responsible for checking such postings regularly. By continuing to use the Platform and/or the Application(s) after revisions become effective, you agree to be bound by the revised Terms. The revised Terms shall supersede all prior versions. If you do not agree to the revised terms, you may terminate the Terms in accordance with Clause 11.2 above.

14. Assignability

You shall not assign, sub-licence or otherwise transfer any of your rights or obligations under these Terms to any other party, unless a prior written consent is taken from us. Any attempted transfer or assignment by you in violation hereof shall be considered as null and void. We shall have the right to assign or transfer the Terms without requiring your prior approval.

15. Severability

If any term or provision of these Terms is held by a court of competent jurisdiction to be invalid, void or unenforceable, the remainder of the terms and conditions of these Terms shall remain in full force and effect and shall in no way be affected, impaired or invalidated.

16. Notices

Any notice given by either Party to the other must be in writing, by email, or by electronic communication via the Platform and will be deemed to have been given on transmission, unless the recipient can satisfactorily establish that the email or electronic communication was not received by the recipient. Notices to No Grey must be sent by email to admin@nogrey.legal or to any other email address notified by email to you by No Grey, or by electronic communication via the Platform from time to time for such purpose.

17. Waiver

No waiver of any terms of these Terms shall be treated as a further or continuing waiver of such term or any other term and No Grey’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Grievance Officer

In the event you have any grievances or questions about the Platform, Application(s) its contents or if you wish to know more about how your Personal Information and Sensitive Personal Data is processed, you may contact us at the details as set out below, pursuant to which your grievance shall be redressed within 1 (one) month from the date of receipt of the grievance/complaint.

Name: Pritika Kumar

Email ID: pritika@nogrey.legal

19. Relationship of Parties

You acknowledge and agree that nothing in these Terms shall cause or constitute the Parties to be partners, agents or employees of each other. You will have no authority to make or accept any offers or representations on our behalf. The Terms will not create an exclusive relationship between you and us.

20. Data Protection and Privacy

20.1 Use of the Platform and the Application(s) are also governed by the Privacy Policy. We only use your Personal Information and Sensitive Personal Data for the purposes as described in the Privacy Policy. If you object to the Privacy Policy in any way, please do not use the Platform and/or the Application(s).

20.2 You hereby agree that No Grey has the right to collect, store, use and/or analyse your Personal Data and Sensitive Personal Data in the manner as set forth in the Privacy Policy.

Annexure I

Will It Light version – Self Use

On subscription to the Will It application, you will have access to the following benefits for the duration of 1 year:

a) Access to and self use of our comprehensive list of assets tool where you can record and manage all your important asset information in one place for up to 1 year;

b) Self use of our will form for generating your legally enforceable will for up to 1 year;

c) Access to 2 lawyer consultation calls for up to 30 minutes each;

d) Appointment of guardian(s) for your minor children under your will;

e) Facilitation of the will signing process; and

f) Storage of your digital will and video recording of your will signing for up to 1 year;

hereinafter collectively referred to as the "Will It Light Application".

Additionally you will have access to the following benefits on our Platform:

a) Paid access to registration of will (available on request).

b) Unlimited paid access to a No Grey certified lawyer;

c) Comprehensive legal FAQ’s, articles and guidelines; and

d) Paid access to execution services (whether there is a will or not) (available on request).

Rules for accessing Will It Light:

You understand and agree you are bound to follow the rules governing your use of Will It. You understand and agree that upon creation of your No Grey Account, you are required to schedule the date and time for your 2 lawyer consultation calls at a date and time that is mutually agreeable with the No Grey Lawyer. Further, you understand and agree that if you do not show up for the lawyer consultation calls scheduled, we will not be responsible for re-scheduling the call or making any refunds to you. You understand and agree that it is your responsibility to show up for the lawyer consultation calls scheduled by you on the selected date and time. No Grey will not make any exceptions in this regard and will not be held liable for any missed appointments, delays or any consequences arising from your failure to attend the scheduled consultation calls.

It is clarified that in addition to the 2 lawyer consultation calls, you will also have access to an initial account set up/orientation call and a will signing call facilitated by a No Grey agent.

You understand and agree that the timeline for availing your scheduled lawyer consultation calls from the date of creation of your No Grey Account will be 90 days. After the lapse of 90 days, you will continue to have paid access to additional lawyer consultation calls.

Renewal

You understand and agree that you may choose to renew your subscription plan with No Grey in the 11th month of your subscription by making payment of the Subscription Fee.

Renewal Benefits

Upon renewal of your Will It subscription plan, you will have access to our platform for 1 year after the expiration of your previous subscription plan. With this renewal, you will have access to up to 3 amendments to your executed will in a year and digital storage of your latest will for the year of the renewed subscription.

Will It Premium version – Lawyer Assistance

If filling out forms is not your thing, you can instead opt for lawyer assistance in generating your will at an additional cost.

The same benefits under the Will It Light version will apply here but with lawyer assistance in filling out your List of Assets tool and will form.

Annexure II

On subscription to the Trust It application, you will have access to the following benefits for the duration of 1 year:

a) Access to our comprehensive list of assets tool where you can record and manage all your important asset information in one place for up to 1 year;

b) Creation and storage of your legally enforceable trust deed for up to 1 year;

c) Access to 12 lawyer consultation calls for up to 30 minutes each;

e) Facilitation of the trust deed signing process; and

f) A video recording of your trust deed signing and storage of the video for up to 1 year;

hereinafter collectively referred to as the "Trust It Application".

Additionally you will have access to the following benefits on our Platform:

a) Paid access to registration of trust deed (available on request).

b) Unlimited paid access to a No Grey certified lawyer; and

c) Comprehensive legal FAQ’s, articles and guidelines.

Rules for accessing Trust It:

You understand and agree you are bound to follow the rules governing your use of Trust It. You understand and agree that upon creation of your No Grey Account, you are required to schedule the date and time for your 12 lawyer consultation calls at a date and time that is mutually agreeable with the No Grey Lawyer. Further, you understand and agree that if you do not show up for the lawyer consultation calls scheduled, we will not be responsible for re-scheduling the call or making any refunds to you. You understand and agree that it is your responsibility to show up for the lawyer consultation calls scheduled by you on the selected date and time. No Grey will not make any exceptions in this regard and will not be held liable for any missed appointments, delays or any consequences arising from your failure to attend the scheduled consultation calls.

It is clarified that in addition to the 12 lawyer consultation calls, you will also have access to an initial account set up/orientation call and a trust deed signing call facilitated by a No Grey agent.

Renewal

You understand and agree that you may choose to renew your subscription plan with No Grey in the 11th month of your subscription by making payment of the Subscription Fee.

Renewal Benefits

Upon renewal of your Trust It subscription plan, you will have access to our platform for 1 year after the expiration of your previous subscription plan. With this renewal, you will have access to up to 3 amendments to your executed trust deed in a year and digital storage of your trust deed and amendments and any related trust documents for the year of the renewed subscription.

Annexure III

List of Assets Tool

No Grey’s List of Assets Tool is a comprehensive asset register where you can maintain your important asset information. Upon subscription to our Will It and Trust It Application, you will have access to the List of Assets Tool for a period of 1 year.

Upon expiry of 1 year, you will have the option to renew your access.

Shipping and Delivery Policy

The No Grey Platform provides users access to No Grey Applications and Services upon payment of the Subscription Fees. The Applications and Services are delivered electronically via your No Grey Account. For delivery of Applications on the Platform, timelines have been indicated in our Terms of Use. For Services availed by the users such as notarization, registration and/or execution, estimated processing timelines will be communicated at the time of request. No refunds or cancellations are allowed once access to the Applications and Services is granted to the user.

In the future, No Grey will offer physical document shipping for wills, trust deeds and other legal documents. Delivery timelines and shipping charges will be shared at the time of checkout. Once the documents are shipped, tracking details will be provided to the users. No Grey is not liable for delays, loss and/or damage caused by third-party couriers but will assist the users in resolving issues. For support, contact admin@nogrey.legal.

Refund and Cancellation Policy

All payments made on the Platform by the users towards the Applications and Services, including Subscription Fees, Consultation Fees and any other charges, are non-refundable and non-cancellable. For any queries, contact admin@nogrey.legal.